Refunds and Returns

Event Linen Australia

RETURNS POLICY

If for any reason you are not satisfied with your product, please contact us within 14 days from the date of your purchase for a resolution which may include an exchange, credit note or refund.

Refunds and exchanges will not be accepted without a valid invoice.

 RETURNS POLICY CRITERIA 

To be eligible for a return,

- All goods must be in original packaging and all ticketing and swing tags attached.

- Your goods must be unused and in saleable condition.

- An invoice must be presented showing the purchase of the goods.

DAMAGED OR FAULTY GOODS

We test all our products prior to stocking. However, you are entitled to a replacement or refund for damaged or faulty goods.

If the goods are delivered to you and they are damaged or faulty, we require photographs of each item to assist us in processing your claim. 

 INCORRECT OR MISSING ITEMS

If you have received an incorrect item or an item was missing, please contact customer care 0414330774

Please note we require notice within 72hrs from your receiving the delivery if there is an error or issue. 

We may request a photograph of the items so we can start the claims process

On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.

We do not resend items out or offer postage credits towards reordering

 

 CHANGE OF MIND RETURNS

If you wish to return an item because you have changed your mind about your purchase, Event Linen Australia will offer you an exchange; credit note, or refund provided that:

- You meet the returns policy criteria.

- Goods are returned at customer's expense.

 

EXCEPTIONS

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

REFUNDS

Once your return is received and inspected, we will organise a credit note. If you have requested a refund, we will process the refund accordingly and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will advise you once the refund has been processed from us.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, wait a couple of days and check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.